Not satisfied with your mattress? You can return the mattress you purchased up to 14 days after delivery. The product must be delivered in perfect condition and with all its original content (packaging included). Returns of incomplete products damaged by the customer are not accepted. All returns must be sent or presented with the respective invoice. You can choose to receive the return value in cash, discounting the shipping costs of the return, or in a promotional code in the total amount of the order to purchase a new mattress in www.anewmattress.com . Each customer can only return the product once. If you want to proceed with the return please contact us .