Terms and conditions
1. Parts and object
1.1 These general conditions of use regulate the relationship between ALWAYS ON TIME - UNIPESSOAL, LDA, NIPC 514798025, headquartered at Estrada da Outurela, 118, Parque Holanda - Edifício Holanda, 2790-114 Carnaxide and the user as registered in www.anewmattress.com .
1.2 This agreement determines the terms and conditions that apply to the use of the website by the end user. Its use is subject to prior acceptance of the general terms and conditions of use described hereinafter at the time of registration as a user. The applicable conditions of use are again accepted by the user with confirmation on the respective button during the ordering process. These conditions of use are found in www.anewmattress.com and can be accessed, printed or saved locally, at any time. Any use of the website by the end user after this publication will be understood as an acceptance of the changes made. We suggest that users periodically review the Terms of Use and Privacy Policy so that they are always informed of any changes that may occur.
1.3 The www.anewmattress.com website promotes a collective purchasing platform on which users can purchase:
mattresses and complementary products or related to them. Omeucolchao.pt assumes the legal and contractual position of seller of the product and receives payment in its own name, for all legal purposes.
1.2 This agreement determines the terms and conditions that apply to the use of the website by the end user. Its use is subject to prior acceptance of the general terms and conditions of use described hereinafter at the time of registration as a user. The applicable conditions of use are again accepted by the user with confirmation on the respective button during the ordering process. These conditions of use are found in www.anewmattress.com and can be accessed, printed or saved locally, at any time. Any use of the website by the end user after this publication will be understood as an acceptance of the changes made. We suggest that users periodically review the Terms of Use and Privacy Policy so that they are always informed of any changes that may occur.
1.3 The www.anewmattress.com website promotes a collective purchasing platform on which users can purchase:
mattresses and complementary products or related to them. Omeucolchao.pt assumes the legal and contractual position of seller of the product and receives payment in its own name, for all legal purposes.
2. Purchase Process
To purchase a product at omeucolchao.pt, you must follow the following steps:
1) Press the "buy" button on the home page.
2) Choose the size.
3) Enter your name and e-mail address and password to login. If you are not yet registered, you must complete the registration form.
4) Choose the desired payment method, ATM or credit card, or other payment method available on the website. In the first case, you will be assigned an entity and ATM reference to proceed with the payment later. In the second case, you must provide the following bank details: type of credit card, expiration date and card number, name and surname of the cardholder and the three-digit security code indicated on the back of the card.
5) By pressing the "buy" button and with confirmation of the conditions of use, the delivery of your purchase order is effective. The acceptance of the purchase contract by www.anewmattress.com is made through confirmation in the form of sending the order confirmation.
6) After successful confirmation of payment for the order, it is processed by our services.
7) Wait for the product to be sent to the indicated address.
1) Press the "buy" button on the home page.
2) Choose the size.
3) Enter your name and e-mail address and password to login. If you are not yet registered, you must complete the registration form.
4) Choose the desired payment method, ATM or credit card, or other payment method available on the website. In the first case, you will be assigned an entity and ATM reference to proceed with the payment later. In the second case, you must provide the following bank details: type of credit card, expiration date and card number, name and surname of the cardholder and the three-digit security code indicated on the back of the card.
5) By pressing the "buy" button and with confirmation of the conditions of use, the delivery of your purchase order is effective. The acceptance of the purchase contract by www.anewmattress.com is made through confirmation in the form of sending the order confirmation.
6) After successful confirmation of payment for the order, it is processed by our services.
7) Wait for the product to be sent to the indicated address.
3. Free resolution
3.1 Right of free withdrawal
The consumer has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason.
The period for exercising the right of free withdrawal expires 14 days from the day following the day
The. the conclusion of the contract, in the case of a service provision contract or a water, gas or electricity supply contract, if they are not offered for sale in limited volume or quantity, district heating or digital content that is not are provided on a material support;
B. where it acquires or a third party indicated by it, other than the carrier, acquires physical possession of the goods, in the case of a purchase and sale contract;
c. in which he acquires or a third party indicated by him, other than the carrier, acquires physical possession of the last good, in the case of a contract in which the consumer ordered several goods in a single order and the goods are delivered separately;
d. in which it acquires or a third party indicated by you, other than the carrier, acquires physical possession of the last lot or the last part, in the case of a contract for the delivery of a good consisting of several lots or parts
and. in which it acquires or a third party appointed by it, other than the carrier, acquires physical possession of the first asset, in the case of a contract for the periodic delivery of goods for a certain period.
In order to exercise your right of free withdrawal, you must inform us of your decision to terminate this contract by means of an unambiguous statement (for example email) through theContacts.
You should use the template for a resolution form.
For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period.
3.2. Effects of free resolution
In the event of termination of this contract, all payments made will be refunded (with the exception of additional costs resulting from your choice of a shipping method other than the least costly normal shipping method offered by us), without undue delay and , in any case, no later than 14 days after the date on which we are informed of your decision to terminate this contract.
We make these credit refunds to your customer account at www.anewmattress.com or, if you do not confirm your agreement, using the same payment method you used for the initial transaction; in any case, it does not incur any costs as a result of such reimbursement, other than the direct costs of returning the goods.
We will withhold the refund until we have received the returned goods, or until you provide proof of shipment, whichever comes first.
You must return the goods or deliver them to us without undue delay within 14 days from the day you inform us of the free termination of the contract.
It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.
3.3. Conditions for returning the goods
The product must be returned in perfect condition, which assumes that it has not been used and is in a condition to be marketed again in a new condition, the user being responsible for the depreciation of the goods resulting from handling that exceeds what is necessary to verify the nature, the characteristics and functioning of the goods, according to what would be admissible in a commercial establishment.
3.4. Return shipping
In case of returning a product, shipping costs will always be supported by the user.
3.5. Absence of the right of free withdrawal
The user cannot freely terminate contracts for:
a) Supply of goods or services, the price of which depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and which may occur during the period of free resolution;
b) Supply of goods made according to consumer specifications or clearly customized;
c) Supply of goods that, by their nature, cannot be resent or are liable to deteriorate or become quickly out of date;
d) Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery;
e) Supply of goods which, after delivery and by nature, are inseparably mixed with other articles;
f) Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;
g) celebrated at public auction;
h) Provision of digital content not provided in material if:
i) Its execution begins with the consumers prior and express consent;
ii) The consumer recognizes that his consent implies the loss of the right of free withdrawal;
i) Provision of repair or maintenance services to be carried out at the consumers home, at his request.
The consumer has the right to freely terminate this contract within 14 calendar days, without the need to indicate any reason.
The period for exercising the right of free withdrawal expires 14 days from the day following the day
The. the conclusion of the contract, in the case of a service provision contract or a water, gas or electricity supply contract, if they are not offered for sale in limited volume or quantity, district heating or digital content that is not are provided on a material support;
B. where it acquires or a third party indicated by it, other than the carrier, acquires physical possession of the goods, in the case of a purchase and sale contract;
c. in which he acquires or a third party indicated by him, other than the carrier, acquires physical possession of the last good, in the case of a contract in which the consumer ordered several goods in a single order and the goods are delivered separately;
d. in which it acquires or a third party indicated by you, other than the carrier, acquires physical possession of the last lot or the last part, in the case of a contract for the delivery of a good consisting of several lots or parts
and. in which it acquires or a third party appointed by it, other than the carrier, acquires physical possession of the first asset, in the case of a contract for the periodic delivery of goods for a certain period.
In order to exercise your right of free withdrawal, you must inform us of your decision to terminate this contract by means of an unambiguous statement (for example email) through theContacts.
You should use the template for a resolution form.
For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period.
3.2. Effects of free resolution
In the event of termination of this contract, all payments made will be refunded (with the exception of additional costs resulting from your choice of a shipping method other than the least costly normal shipping method offered by us), without undue delay and , in any case, no later than 14 days after the date on which we are informed of your decision to terminate this contract.
We make these credit refunds to your customer account at www.anewmattress.com or, if you do not confirm your agreement, using the same payment method you used for the initial transaction; in any case, it does not incur any costs as a result of such reimbursement, other than the direct costs of returning the goods.
We will withhold the refund until we have received the returned goods, or until you provide proof of shipment, whichever comes first.
You must return the goods or deliver them to us without undue delay within 14 days from the day you inform us of the free termination of the contract.
It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.
3.3. Conditions for returning the goods
The product must be returned in perfect condition, which assumes that it has not been used and is in a condition to be marketed again in a new condition, the user being responsible for the depreciation of the goods resulting from handling that exceeds what is necessary to verify the nature, the characteristics and functioning of the goods, according to what would be admissible in a commercial establishment.
3.4. Return shipping
In case of returning a product, shipping costs will always be supported by the user.
3.5. Absence of the right of free withdrawal
The user cannot freely terminate contracts for:
a) Supply of goods or services, the price of which depends on fluctuations in financial market rates that the supplier of goods or service provider cannot control and which may occur during the period of free resolution;
b) Supply of goods made according to consumer specifications or clearly customized;
c) Supply of goods that, by their nature, cannot be resent or are liable to deteriorate or become quickly out of date;
d) Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery;
e) Supply of goods which, after delivery and by nature, are inseparably mixed with other articles;
f) Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;
g) celebrated at public auction;
h) Provision of digital content not provided in material if:
i) Its execution begins with the consumers prior and express consent;
ii) The consumer recognizes that his consent implies the loss of the right of free withdrawal;
i) Provision of repair or maintenance services to be carried out at the consumers home, at his request.
4. Suspensive conditions
4.1 No purchase contract will be signed for products that are out of stock, that is, the sale will be canceled and the purchase will not be completed.
4.2 Only after the user's payment has been successfully processed will the purchase contract take place. The product is only sold when you complete your order. To confirm, you can access your account on the www.anewmattress.com website and check if your purchase is successfully registered. Make "login", enter your email and password and enter "my account". There you have all the information of your orders.
4.2 Only after the user's payment has been successfully processed will the purchase contract take place. The product is only sold when you complete your order. To confirm, you can access your account on the www.anewmattress.com website and check if your purchase is successfully registered. Make "login", enter your email and password and enter "my account". There you have all the information of your orders.
5. Warranty and liability
5.1 omeucolchao.pt guarantees that the products are supplied under the conditions specified therein.
5.2 If problems arise with the purchased product, omeucolchao.pt will try to find a solution. If this happens, please write us an email to [email protected] or contact us through our contact form.
5.3 omeucolchao.pt assumes the guarantees and responsibilities provided for in the legal regime for the sale and guarantee of consumer goods.
5.2 If problems arise with the purchased product, omeucolchao.pt will try to find a solution. If this happens, please write us an email to [email protected] or contact us through our contact form.
5.3 omeucolchao.pt assumes the guarantees and responsibilities provided for in the legal regime for the sale and guarantee of consumer goods.
6. Copyright and intellectual property
Everything contained on this website is the exclusive property of omeucolchao.pt which reserves all copyright and other rights on the service, as well as on the contents, information, images and other data published here. Omeucolchao.pt owns copyright in the selection, coordination, organization or enhancement of its content, as well as its original content. It is expressly forbidden to alter, reproduce, publish, transmit to third parties and / or any other use of these contents and elements, without prior written authorization from omeucolchao.pt
Any violation of this policy may result in an infringement of copyright, trademark or other intellectual property which in turn may result in a civil and / or criminal penalty.
Any violation of this policy may result in an infringement of copyright, trademark or other intellectual property which in turn may result in a civil and / or criminal penalty.
7. Responsibilities for using the website
Omeucolchao.pt is not responsible, under any circumstances, for the consequences resulting from any of the following situations:
i) The use that users may make of the content of the website or of the links contained therein, including behavior that may result in the violation of the existing legislation on intellectual property;
ii) Errors, incidents or delays that may occur when accessing and using the website and that may hinder or prevent registration on the website, purchase of offers and / or receipt of confirmation emails related to the above.
i) The use that users may make of the content of the website or of the links contained therein, including behavior that may result in the violation of the existing legislation on intellectual property;
ii) Errors, incidents or delays that may occur when accessing and using the website and that may hinder or prevent registration on the website, purchase of offers and / or receipt of confirmation emails related to the above.
8. Changes to the conditions of use
8.1 These conditions of use can be updated at any time by omeucolchao.pt whenever it deems necessary or desirable without prior notification to users, in order to respond to legal requirements or changes in operation. The user will always have access to the conditions of use in effect at www.anewmattress.com .
The subsequent access and use of the website by the user will be considered as an unequivocal sign that he has read, accepted and understood the amended Terms and Conditions.
8.2 If a contractual relationship has already been established between omeucolchao.pt and the user, the new conditions of use will only be valid if omeucolchao.pt informs the user of the change and the user does not contest in writing the validity of the changed conditions of use within 6 weeks, always assuming that the user is informed of the legal consequences in case he does not contest.
The subsequent access and use of the website by the user will be considered as an unequivocal sign that he has read, accepted and understood the amended Terms and Conditions.
8.2 If a contractual relationship has already been established between omeucolchao.pt and the user, the new conditions of use will only be valid if omeucolchao.pt informs the user of the change and the user does not contest in writing the validity of the changed conditions of use within 6 weeks, always assuming that the user is informed of the legal consequences in case he does not contest.
9. Partial invalidity
The total or partial invalidity of any of the clauses of the present General Conditions will not affect the validity of the remaining forecasts, unless the interested party demonstrates that the purpose pursued by the parties allows us to assume that they would not have concluded the deal without the addicted party.
10. Applicable law / Venue
The conditions of this contract are subject to Portuguese law, which will determine, at each moment, the competent forum to resolve all issues arising from this Contract that cannot be resolved by mutual agreement between the parties.
